天美传媒

Helpdesk

IT Helpdesk Support Hours

Monday - Thursday 8:00am - 5:00pm
Friday 8:00am - 11:30am

Support FAQs

I have successfully signed into my CACC Email

  1. Please verify that you are able to sign into your CACC Email account and you know your password.
  2. Log in to your OneACCS account which can be accessed by going to www.cacc.edu and clicking on the OneACCS tab on the top right.

Username: Full CACC Email Address
Password: CACC Email Password

If you are able to login to your CACC email, and are still experiencing issues logging in to OneACCS, please try clearing your browser cache, or use another browser.

Steps to clear your web browser’s cache:

  • Google Chrome ?
  • Firefox
  • Safari

If you get a “Your Web access has been disabled” error send an email to helpdesk@cacc.edu and we can unlock your account for you.

I have not signed into my CACC Email

  1. Please and attempt to sign in.
  2. Once you log in using the temporary password you will be prompted to change it.
  3. Please bear in mind that this also changes the password for your OneACCS account. After logging in to your CACC email address and selecting a new password, it may take approximately 20 - 30 minutes for your OneACCS login credentials to update.

Your OneACCS account shares credentials with your email address so your username will be your CACC email address and your password will be your CACC email address password.

If you get a “Your Web access has been disabled” error send an email to helpdesk@cacc.edu and we can unlock your account for you.

Important Note: Prior to being admitted to the college, you may receive correspondence from the CACC Financial Aid Office asking you to log in to OneACCS to access your financial information. The OneACCS financial aid portal requires different login credentials contained in the Financial Aid Email. When logging in with the Financial Aid Office credentials you will only be able to view your financial information. Upon being admitted to the college, you should use the instruction above to access your OneACCS account.

Students or employees who need CACC parking decals or College IDs may email the following individuals to schedule an appointment.

Alexander City Campus

Sabrina Osbourn
sosbourne@cacc.edu
(256)307-6849

Childersburg Campus and Talladega Center

Luis Mejia
lmejia@cacc.edu
(256)307-8003

Prattville Campus

Jeremy Ogletree
jogletree@cacc.edu
(334)595-6647 Ext. 7003

  • Go to www.cacc.edu.
  • Click on ONEACCS at the top right corner of the page
  • This takes you into the student portal.
  • Username = Full CACC Email Address
  • Password = This will be the same password as your CACC Email password.
  • Click on STUDENT
  • Click Account DETAIL by term
  • Choose the Spring Term 2021 (202120)
    • Here you can view your student account charges. You may see memos associated with contracts/exemptions/outside scholarships if available to you.
  • Next, look for “authorized estimated financial aid”.
  • Look at “Current net of authorized financial aid and memos”.
    • If this is a positive number, you owe and will need to make payment (see instructions on how to make a payment).
    • If this is a negative number, you do not owe and may be eligible to receive a refund or be allowed to purchase books.

*Please Note: This is a snapshot in time of your student account and is subject to change

Logging in for the first time?

Please be sure to use the following link when logging in:

Your CACC default email password is Cacc****

The **** is the last four of your social security number.

Once you login using the temporary password you will be prompted to change it.

Locked out of your CACC Email?

Please send an email to helpdesk@cacc.edu and we will be happy to assist you.

Self Service Password Reset (SSPR)

Self Service Password Reset (SSPR) is a Microsoft-delivered feature that allows an enrolled user the ability to reset their own password. SSPR (Self Service Password Reset) is now active but not required when signing in. You may enroll for SSPR using the following instructions.

Enrolling in Self Service Password Reset (SSPR)

  1. Open a web browser on your laptop or device and go to the password reset registration page
  2. If prompted, enter your CACC username and the password.
  3. Currently you can configure up to two authentication methods: mobile phone number and security questions for your account. It is recommended, but not required, that you set-up as many methods as you can. This gives you flexibility when one of the methods isn’t available.
  • Mobile Phone (call or text)
  • Security Questions: If you select this option you will need to set-up 3 questions.
  • Additional Methods may be added in the future as they become available.

To find your Student Number, please do the following:

  1. Go to OneACCS
  2. Log into OneACCS
  3. Select the student tab
  4. Select student profile
  5. The number in parenthesis that starts with an “A” is your student number. It’s located right next to your name. See the example highlighted in yellow below.

If you are returning student, you now have an “A” number, which replaces your previous student number.

If you have financial aid, you will need this number when accessing your bookstore voucher.

Please follow these instructions to look at your On Demand Statement:

  1. Go to www.cacc.edu
  2. Click ONEACCS
  3. Log in with your email and password that matches your CACC email
  4. Click the STUDENT tab in the middle
  5. Click Student Landing Page
  6. Click Statement and Payment History
  7. Click the On Demand Statement in the blue ribbon in the middle of the page under Statements
  8. Select the term you would like to review (Spring 2022)

Steps to follow to Make a Payment:

  1. Go to www.cacc.edu
  2. Click on ONEACCS at top right
  3. This takes you into the Ellucian student portal
  4. Username = Student’s CACC email address
  5. Password = Same as CACC email password (Cacc plus last 4 of your SS# unless changed in email)
  6. Click on STUDENT tab at top
  7. Click on STUDENT LANDING PAGE
  8. Under Student Account, click MAKE PAYMENTS
  9. Read the Student Financial Services Agreement, click I agree or cancel (For 1st time users)
  10. Click MAKE A PAYMENT
  11. Click CURRENT ACCOUNT BALANCE or PAY BY TERM, key in the amount you’re paying, CONTINUE
  12. Select method, CONTINUE
  13. Key in credit/debit card info or Bank Account info, CONTINUE, CONFIRM

Payment Plan Options

天美传媒 Alabama Community College has partnered with TouchNet to offer an interest-free, direct debit payment plan through TouchNet. A $40 non-refundable setup fee is required to enroll in the payment plan. All down payments and enrollment fees are processed immediately upon enrollment in the plan. Regular scheduled payments will be processed automatically each month on established plan dates. A non-sufficient fund fee of $35 will be assessed when a payment processes and the account does not have enough funds to cover the payment. Late fees in the amount of $25/month will be assessed if planned installments are not paid.

If a withdrawal takes place payments will be drafted as scheduled unless action is taken to discontinue the plan enrollment.

Instructions on How to Enroll:

  1. Go to www.cacc.edu
  2. Click on ONEACCS at top right
  3. Sign in with your CACC email and password
  4. Click on the STUDENT tab
  5. Click on the STUDENT LANDING PAGE
  6. Click “Make Payment & Payment Plan”
  7. Click on “Payment Plan” at the top of the page
  8. The date you enroll determines which payment plan tier you are eligible for.

You may also make a payment by telephone 256-215-4355 or in person on the Alexander City Campus – Betty Carol Graham Center, 2nd Floor with the Cashier.

FREQUENTLY ASKED QUESTIONS
In Fall 2024, 天美传媒 Alabama Community College is transitioning to Canvas, a new learning management system that has a user-friendly interface that includes an intuitive dashboard, streamlined courses design and accessible layout. Below are answers to your questions:

What is Canvas?
Canvas is a web-based LMS used by learning institutions, educators and students to access and manage online course learning materials and community about skill development and learning achievement.

What are the benefits of Canvas?
Canvas has a variety of customizable course creation and management tools, course and user analytics and statistics and internal communication tools.

Why is CACC transitioning from Blackboard to Canvas?
CACC and all institutions in the Alabama Community College System will use Canvas. It is a part of a major statewide initiative to evolve our learning experience and increase student success.

How do I transition to Alabama.edu?
Go to your PERSONAL email and open an email from RapidIdentity.com. This will allow you to claim your new Alabama.edu and activate your new single sign-on account.

What if I deleted the RapidIdentity email or if I didn’t receive it?
Reach out to the CACC Help Desk and they will resend the email to you.

Why are Alabama.edu emails being implemented?
ACCS is moving to a unified identity for all applications including MyCACC, Banner, Canvas and Microsoft Office 365. The domain name of this environment is alabama.edu. The username for every user at CACC will be the user’s A#@alabama.edu.

Will I still be able to use my CACC.edu email address?
Students will transition completely to Alabama.edu. CACC.edu emails will continue to be available for use for employees.

How am I going to learn to use Canvas?
All students will be enrolled in a CACC 101 course at the beginning of the term. Students can enroll in Passport to Canvas, a simple online training course.

What products are included with Canvas?

  • Canvas Studio and Canvas Impact along with Tier I support are included in the ACCS contract.
  • Canvas Studio is an interactive video management platform that enhances student engagement and collaboration.
  • Canvas Impact provides self-help content and easy access to support channels, empowering students and faculty to focus more on teaching and learning and less on traversing technologies.

Accordion Content